Masters in Strategic Leadership

MBA | Master of Business Administration

CalSouthern’s MBA in Strategic Leadership

The business skills to develop a vision; the leadership skills to execute it

CalSouthern’s MBA in strategic leadership is an ideal program for anyone who is currently—or who aspires to be—a corporate leader, whether at the c-level or as the head of a department or division.

While many talented executives have the technical business expertise to make fundamentally sound decisions, it takes a skilled and strategic leader to communicate his or her vision to the organization’s people, secure buy-in and motivate the team to effectively execute the vision.

That’s where CalSouthern’s MBA in strategic leadership comes in. Students will develop a mastery of fundamental business principles in topic areas such as finance, data analysis, marketing and organizational management. But by concentrating their studies in strategic leadership, they can hone invaluable skills in leadership strategies, management communications, human resources and conflict management, among others—all essential for effective leadership in 21st-century business organizations.

At CalSouthern, you’ll work one-on-one with faculty mentors who are not only talented and responsive educators, but who are also skilled and experienced business professionals. Available by phone, email or Skype, they will answer any questions you might have. But even more important, they will help you take the concepts you learn and apply them to real-world challenges presented by today’s business world, using current best practices.

With CalSouthern’s MBA in strategic leadership, you’ll be equipped with the knowledge and practical skills you need not only to make strategically sound business decisions, but to effectively execute your vision through solid executive-level leadership.

Strategic Leadership Courses

SLDR 86006 Customer Service Leadership

Credits : 3

This course addresses how to develop real-world customer service leadership knowledge and skills through the investigation and evaluation of various issues associated with the 21st century customer service industry. The learner focuses on the different macro-aspects of customer service leadership that includes: the customer service profession, leadership skills for success, and building and maintaining customer relationships. In addition, the customer service concepts of valuable ideas, leadership guidance strategies for excellence, and customer perspectives and perceptions are evaluated based on information obtained from real-world customer service providers. The course objectives assist learners in grasping real-world leadership situations in order to challenge their thinking on the problems, issues, and situations associated with today’s customer service profession.

Course Concepts
  • Customer services
  • Leadership skills
  • Nonverbal communications
  • Verbal communications
  • Customer behavior
  • Breakdowns
  • Recovery
  • Listening skills
  • Diversified world
  • Customer services technology
  • Leadership focus
  • Customer loyalty
  • Technical assistance research program (TARP)
  • Total quality management (TQM)
  • Continuous quality improvement (CQI)

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